AI Order Agent for Shopify
Your AI Order Agent
Answers “Where is my order?” by itself — 24/7.
Order Genie answers order, shipping, returns and FAQ questions automatically, so you stop repeating yourself. Get 25 free conversations forever.
- Real-time order tracking
- Automatic shipping & returns answers
- Custom FAQ knowledge base
- 25 free conversations forever
- 2-minute install, no code
- GDPR Compliant
Order Genie
Interactive demo · sample store data
Where is my order #12345?
🔍 Found it! Your order #12345 shipped today via UPS.
Try a question:
Shopify App Store
Theme app extension— works with any theme
No payment datastored, ever
25 free conversationsevery month, forever
The inbox tax
Four questions. Every single day.
You open the inbox and the first thing you read is a question you have already answered this week. The answer was in Shopify the whole time — Order Genie just gets there first.
Where?
Order status and tracking, read live from Shopify and the carrier.
When?
Shipping and delivery questions, answered from your own shipping policy.
Refund?
Return and refund status, answered from your own written policy.
Policy?
Store policies and common FAQs, in your wording — not a generic guess.
See it answer
Here is the first one, answered.
No inbox, no copy-paste, no waiting for you to wake up. The customer asks on your storefront and Genie replies from your live Shopify order data.
Quick setup guide
Live in minutes. Answering on day one.
Order questions are answered from your Shopify data the moment you turn Order Genie on, and your policies are read in with them. Add your own documents whenever you are ready.
Install & turn on
One click in your theme. No code.
Genie starts answering order questions
Order tracking works on day one — nothing to train.
Your policies are already in
Refund, shipping and your catalogue were read on install. Add your own documents only if you want to.
Features
Your first minute. Your first night. Your first week.
What Genie already knows, what your customer gets at 2am, and what lands on your desk after seven days.
You don't upload anything
The moment you install it, Genie reads what your store already publishes — your refund policy, your shipping policy, your whole catalogue with its descriptions, and your store details. It takes its name and logo from your store. It answers the first question before you have started setting anything up. Your own documents can go in later, if you want them.
- Your policies, catalogue and store profile, read on install
- Name and logo from your store, no setup
- Colour set in the theme editor, next to every other colour
- Add your own documents later — optional, not required
Shopify › Settings › Policies
Your policies
Return and refund policy Written by you
Shipping policy Written by you
Privacy policy Automated
You already wrote this once.
Order Genie › Knowledge
From your Shopify store
read on install
Store details ✓
Refund policy ✓
Shipping policy ✓
Products ✓ 4 products
Nothing on this list was uploaded by hand.
It doesn't just say it shipped
It's 2am and someone asks where their order is. Four seconds — the tracking number, which courier, the tracking link, what's in the order and where it stands. Not just ‘shipped’, and not a link to a page. If they write in Bengali, or Spanish, or Arabic, Genie finds the answer in your English documents and replies in their language. And if they want to cancel, return something or change the address, it doesn't do that itself — that's your call. It opens a short form with the order number already filled in, collects the item and the reason, and sends it to you.
- Tracking number, courier and link inside the chat
- What is in the order, and where it stands
- Asked in another language, answered in that language
- Cancel, return and address changes come to you as a request
Shopify › Orders › #1002
Fulfillment
Status Fulfilled
Tracking 94001118995603…
2:07 AM you, just now
You looked it up. Again.
Sweet Crumb Bakery
#1002
Shipped
Items 1 item · US$26.00
Carrier USPS
Tracking 94001118995603…
Shipped Aug 23
Track package ↗
In a week, your customers write your FAQ
Every question Genie could not answer is recorded and grouped, so the same question asked twenty times is one line with a count. That list is not a report about the app — it is the list of gaps in your store. Next to each one is a box: you write the answer in a sentence, and Genie says that. And when it gets one wrong — not ‘I don’t know’, but confidently wrong — your customer can say so in one tap, and it lands on the same page. Every answer carries the document it came from, so you fix the one document, not the whole thing.
- Unanswered questions, grouped with a count
- Answer in one line — no document to prepare, no training step
- A customer can flag an answer that didn't help
- Every answer shows which source it came from
Four people, four days
“Do you gift wrap?” ×4
You never heard about these.
Order Genie › Home
Questions your store had no answer for
last 7 days
“Do you gift wrap?” Asked 4 times
“Do you ship to Ireland?” Asked 3 times
“Can I collect in store?” Asked 2 times
Beside each line, a button: Teach Genie this answer.
Also included
The rest of the toolkit
Everything below ships in the app today. Nothing here is a roadmap item.
You step in, it steps back
Open the conversation and Genie stops talking — not just in that thread, but everywhere that customer has you open. Hand it back and it carries on.
Send the size chart
While you are replying, attach the invoice, the size chart, the photo. What you send never goes back into the AI.
It tells you when someone wants you
A customer asks for a person. If nobody has opened that conversation a few minutes later, you get one email — one for the conversation, not one per message. If you were already in there, no email at all.
You don't have to watch the tab
One soft note, once, for the conversation you are holding — and only when you are looking somewhere else. The number in the tab is counted on the server, not guessed in your browser.
Customer Recognition
Identify returning customers and access their order history to provide better, more personalized service.
Conversation History
Access complete transcripts and conversation logs. Review past interactions to understand customer needs and improve support quality.
Business Hours & Availability
Configure your support hours and automatically inform customers when your team is available or away.
AI Product Recommendation
Suggest relevant products during a conversation, based on what the customer is actually asking about.
Trust
Can a customer see somebody else's order?
No. Genie asks for the email used on the order before it shows anything, and a wrong email gets the same answer as an order that does not exist — so the chat cannot be used to find out whether an order number is real.
How we verify an order →- OpenAI
- Amazon Web Services (S3, CloudFront)
- MongoDB
Every subprocessor is listed on the Order Genie privacy page. Read it → Terms of service →
Email verification first
Nothing is revealed until the email on the order matches.
Signed requests only
Shopify signs every storefront request; unsigned ones are refused.
No payment details
We never request or store card or payment data.
GDPR compliant
A per-app privacy policy with named subprocessors.
Pricing
Simple, Transparent Pricing
Choose the perfect plan for your store. Start with 25 free conversations forever.
Free
$0 forever
Perfect for getting started with basic chat functionality and customer support
- 25 Conversations/Month
- 5 Support emails/Month
- 5 Knowledge Base files
- Order tracking & WISMO answers
- Customer Recognition
Starter
$29 / month
Great for small businesses ready to grow their customer support
- 500 Conversations/Month
- 50 Support emails/Month
- 5 Knowledge Base files
- AI Product Recommendation
- Everything in Free
Growth
$49 / month
Perfect for scaling businesses with advanced automation needs
- 2,000 Conversations/Month
- 100 Support emails/Month
- 10 Knowledge Base files
- Everything in Starter
Pro
$99 / month
For enterprises requiring maximum chat volume and premium features
- 10,000 Conversations/Month
- 400 Support emails/Month
- 15 Knowledge Base files
- Everything in Growth
| Limits | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Conversations / month | 25 | 500 | 2,000 | 10,000 |
| Support emails / month | 5 | 50 | 100 | 400 |
| Knowledge base files | 5 | 5 | 10 | 15 |
Only answers count. When Genie asks for an order number or an email address to finish a lookup, that turn is free — you are never charged for the question it had to ask.
Need higher volume or custom features? Talk to us →
FAQ
Your questions, answered
Do I need to upload a knowledge base file?
No — order tracking works from day one. Order Genie reads order, shipping and fulfilment data straight from Shopify, so "Where is my order?" is answered with nothing to train. Upload your policy files when you want shipping, return and store-policy questions answered in your own words too.
- Order questions: nothing to set up.
- Policy questions: upload your FAQ, returns or shipping document with a short description.
- Processing takes a few moments, and you can update or replace files at any time.
How do I install Order Genie on my Shopify store?
Open our listing in the Shopify App Store, click "Add app", and follow the one-click install — then turn Genie on in your theme editor. One toggle, no code, and setup takes under two minutes.
Do I need technical knowledge to set it up?
No. Order Genie is entirely no-code. After installation it connects to your Shopify order data automatically, and everything else is managed from the app dashboard.
How long does it take to see results?
Order questions: straight away. Shipping and return questions: as soon as you give Genie your policies — about five minutes in setup.
What types of customer questions can Order Genie handle?
Order Genie covers what customers ask after they order:
- Order status and tracking information
- Shipping and delivery questions
- Return and refund status
- Order history lookups
- Store policies and common FAQs
How does the order tracking feature work?
When customers give their order number or email address, Order Genie reads your Shopify store's order data through a secure API integration and replies with the order's status, the shipping carrier, the tracking number and what is in the order.
Can I customize the answers?
Your refund and shipping policies, your catalogue and your store details are read in on install, so the answers are already in your store's own wording. Beyond that, you can upload your own FAQ and policy documents, and replace or update them any time — the answers follow. When a question has no answer anywhere, you write one in a single line and Genie says that from then on.
My store already has a chat. Why pay for this one?
Because the difference is in the answer. It doesn't just say your order shipped — it says where it is: the tracking number, the courier, what's in the order. When someone writes in their own language, it finds the answer in your English documents and replies in theirs. And when it gets one wrong, you can see which document it used, and fix that one.
What happens when Genie cannot answer?
It says so plainly, and offers to pass the question to your team — it is emailed on with the whole conversation attached, so you are not reading a one-line email with no context. The question also lands on your dashboard so you can teach Genie the answer for next time.
What exactly counts as a conversation?
A conversation is one thread, not one message. When Genie asks a follow-up — your order number, the email on it — those turns are free. Only real answers count toward your plan.
What does "25 free conversations forever" mean?
Every store gets 25 AI conversations per month at no cost, permanently. They reset at the start of each month. When you need more than that, you can move to a paid plan with a higher monthly limit.
What happens when I exceed my plan's conversation limit?
We email you as you approach the limit. Once it is reached, Order Genie stops taking new conversations until your limit resets next month or you move to a higher plan. Nothing is deleted, and your existing conversations stay available.
Can I change my plan anytime?
Yes. Upgrade or downgrade from your dashboard at any time. Upgrades take effect immediately, downgrades take effect at the end of your current billing cycle, and charges are prorated by Shopify billing.
How secure is my customer data with Order Genie?
We request only the order data needed to answer tracking questions, never store payment details, and encrypt data in transit.
Does it work with all Shopify themes?
Yes. Order Genie installs as a theme app extension, so it works with your theme without any code changes, and you choose where it sits from the theme editor. If you hit a compatibility problem, our support team will help you resolve it.
Can escalated questions be emailed to my team?
Yes. When a customer needs a person, Order Genie emails the question to your chosen address with the full conversation attached for context.
Do you offer setup assistance?
Order Genie is built to be self-service — install it and it works. If you get stuck at any point, email us and we will walk you through it.
Try Order Genie free
Order Genie answers order, shipping and return questions on your store automatically — 24/7. Install it in two minutes and get 25 free conversations forever.