Your AI Order Agent

No — order tracking works from day one. Order Genie reads order, shipping and fulfilment data straight from Shopify, so "Where is my order?" is answered with nothing to train. Upload your policy files when you want shipping, return and store-policy questions answered in your own words too.

• Order questions: nothing to set up.
• Policy questions: upload your FAQ, returns or shipping document with a short description.
• Processing takes a few moments, and you can update or replace files at any time.

Open our listing in the Shopify App Store, click "Add app", and follow the one-click install — then turn Genie on in your theme editor. One toggle, no code, and setup takes under two minutes.

No. Order Genie is entirely no-code. After installation it connects to your Shopify order data automatically, and everything else is managed from the app dashboard.

Order questions: straight away. Shipping and return questions: as soon as you give Genie your policies — about five minutes in setup.

Order Genie covers what customers ask after they order:

• Order status and tracking information
• Shipping and delivery questions
• Return and refund status
• Order history lookups
• Store policies and common FAQs

When customers give their order number or email address, Order Genie reads your Shopify store's order data through a secure API integration and replies with real-time order status, shipping carrier, tracking number and estimated delivery date.

Yes, through your knowledge base. Upload your FAQ, shipping and return policy documents, and Order Genie answers those questions using your store's own rules and wording. Replace or update the files any time and the answers follow.

Inbox now answers on its own, and it answers well — we tested it with 23 questions on our own store and published everything. The difference is what happens after the answer. Ask Inbox where your order is and a guest gets "it was fulfilled" and a link. Genie hands the conversation to your team with the whole thread attached.

It says so plainly, and offers to pass the question to your team — that creates a support ticket with the whole conversation attached, so you are not reading a one-line email with no context. The question also lands on your dashboard so you can teach Genie the answer for next time.

A chat is one conversation, not one message. When Genie asks a follow-up — your order number, the email on it — those turns are free. Only real answers count toward your plan.

Every store gets 50 AI conversations per month at no cost, permanently. They reset at the start of each month. When you need more than that, you can move to a paid plan with a higher monthly limit.

We email you as you approach the limit. Once it is reached, Order Genie stops taking new conversations until your limit resets next month or you move to a higher plan. Nothing is deleted, and your existing conversations stay available.

Yes. Upgrade or downgrade from your dashboard at any time. Upgrades take effect immediately, downgrades take effect at the end of your current billing cycle, and charges are prorated by Shopify billing.

We request only the order data needed to answer tracking questions, never store payment details, and encrypt data in transit.

Yes. Order Genie installs as a theme app extension, so it works with your theme without any code changes, and you choose where it sits from the theme editor. If you hit a compatibility problem, our support team will help you resolve it.

Yes. When a customer needs a human, Order Genie creates a support ticket and emails it to your chosen address with the full conversation for context.

Order Genie is built to be self-service — install it and it works. If you get stuck at any point, email us and we will walk you through it.