FAQ
Frequently asked questions
The questions whose answers are the same for every ShopAppsLab app. Looking for a specific app? Its own questions are on its page — like the Order Genie FAQ.
Who is behind ShopAppsLab?
We build small, focused Shopify apps — each one does a single job well rather than trying to be a suite. We are a small independent team, not a venture-backed platform, which is why our apps stay cheap and stay simple.
Do your apps work together?
They share nothing but the name. Each app is installed, billed and uninstalled on its own, and none of them needs another to work. Install one, or all of them — it makes no difference to how any of them behaves.
How does billing work?
Through Shopify. Charges appear on your regular Shopify invoice — we never see or store your card. You approve the charge inside your admin, and you can cancel from the same place.
Can I cancel anytime?
Yes. Uninstall the app and billing stops at the end of the current cycle. There is no contract and no cancellation step to hunt for.
Do you offer refunds?
If an app isn't working for your store, email us and we'll sort out the charge. No form, no window — just tell us what went wrong.
How do I get help?
Email us and a person answers — usually within one business day. No ticket queue, no form maze.
Do I have to go through Genie to reach you?
No. Genie answers order questions automatically. Anything it can't, it sends to us with the full conversation attached — so you never repeat yourself.
What do you do with my store's data?
Each app collects only what it needs, and each one has its own privacy policy explaining exactly what that is — linked from its page. Nothing is shared between our apps, and nothing is sold.