8 min read
Shopify Order Returned to Sender? What to Do Next
A parcel came back to you. Read the carrier's reason, email the customer first, decide who pays to reship, fix it in Shopify, and stop the next one.
Read more →- 8 min read
Shopify Oversold an Item? What to Tell the Customer
An order came in for stock you don't have. Tell the customer before they ask, offer a fair choice, fix it in Shopify, and stop the next oversell.
Read more → - 7 min read
Pre-Sale Questions: Answer Them, Then Fix the Product Page
Pre-sale questions are buyers deciding. Answer the personal ones fast, and move the repeated ones onto the product page so the next buyer never asks.
Read more → - 7 min read
Shopify Discount Code Not Working? Why and What to Reply
Most "your code doesn't work" emails come from a rule the buyer couldn't see. Find the cause, send the right reply, and make the condition visible.
Read more → - 8 min read
Customer Got a Damaged or Wrong Item? What to Do
Damaged, wrong or missing items need one fast reply, not a thread. Decide the rules once, use the reply template, and fix the cause behind each case.
Read more → - 8 min read
How to Handle Shopify Order Changes and Cancellations
Change requests get more expensive with every step of fulfilment. Set a change window, word it, and reply to requests inside it and outside it.
Read more → - 11 min read
How to Write a Shopify Return Policy Customers Follow
Most return policies list the rules and stop there. What to write, in the order a buyer needs it, and the emails no page can stop.
Read more → - 8 min read
How to Reduce Customer Support Emails on Shopify
Sort a week of messages into five buckets, find which one is your real volume, and move each answer somewhere that is not your inbox.
Read more → - 9 min read
How to Write a Shopify Shipping Policy That Stops Emails
Most shipping policies are written for the wrong reader. The five questions yours has to answer, where to put it, and the half it will never fix.
Read more → - 7 min read
Do You Need an Order Tracking Page on Shopify?
A tracking page answers one version of "where is my order?" — and not the others. How to tell which problem your store actually has.
Read more → - 9 min read
Where Is My Order? 5 Email Templates for Shopify
Five copy-paste replies for every version of the order status question — not shipped yet, tracking stuck, late, marked delivered, and lost.
Read more → - 8 min read
Stop "Where Is My Order?" Emails on Shopify
Order status emails grow with your order count. Three practical ways to cut them on Shopify — without hiring support or adding a help desk.
Read more →