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Running a Shopify store with less busywork
Practical guides on the boring, repetitive parts of running a store — written by the people building the apps that remove them.
Order GenieShopify Order Returned to Sender? What to Do Next
A parcel came back to you. Read the carrier's reason, email the customer first, decide who pays to reship, fix it in Shopify, and stop the next one.
8 min read
Order GenieShopify Oversold an Item? What to Tell the Customer
An order came in for stock you don't have. Tell the customer before they ask, offer a fair choice, fix it in Shopify, and stop the next oversell.
8 min read
Order GeniePre-Sale Questions: Answer Them, Then Fix the Product Page
Pre-sale questions are buyers deciding. Answer the personal ones fast, and move the repeated ones onto the product page so the next buyer never asks.
7 min read
Order GenieShopify Discount Code Not Working? Why and What to Reply
Most "your code doesn't work" emails come from a rule the buyer couldn't see. Find the cause, send the right reply, and make the condition visible.
7 min read
Order GenieCustomer Got a Damaged or Wrong Item? What to Do
Damaged, wrong or missing items need one fast reply, not a thread. Decide the rules once, use the reply template, and fix the cause behind each case.
8 min read
Order GenieHow to Handle Shopify Order Changes and Cancellations
Change requests get more expensive with every step of fulfilment. Set a change window, word it, and reply to requests inside it and outside it.
8 min read
Order GenieHow to Write a Shopify Return Policy Customers Follow
Most return policies list the rules and stop there. What to write, in the order a buyer needs it, and the emails no page can stop.
11 min read
Order GenieHow to Reduce Customer Support Emails on Shopify
Sort a week of messages into five buckets, find which one is your real volume, and move each answer somewhere that is not your inbox.
8 min read
Order GenieHow to Write a Shopify Shipping Policy That Stops Emails
Most shipping policies are written for the wrong reader. The five questions yours has to answer, where to put it, and the half it will never fix.
9 min read
Order GenieDo You Need an Order Tracking Page on Shopify?
A tracking page answers one version of "where is my order?" — and not the others. How to tell which problem your store actually has.
7 min read
Order GenieWhere Is My Order? 5 Email Templates for Shopify
Five copy-paste replies for every version of the order status question — not shipped yet, tracking stuck, late, marked delivered, and lost.
9 min read
Order GenieStop "Where Is My Order?" Emails on Shopify
Order status emails grow with your order count. Three practical ways to cut them on Shopify — without hiring support or adding a help desk.
8 min read
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